Warranty & Authenticity

The Elara Authenticity Guarantee At Elara, we are committed to the highest standards of craftsmanship and material sourcing. Every piece of jewelry that leaves our atelier is 100% authentic, crafted with ethically sourced precious metals and conflict-free gemstones. Your purchase is accompanied by a Certificate of Authenticity, which serves as your guarantee of the piece’s origin and uncompromising quality.

Our Lifetime Craftsmanship Warranty We stand behind the quality of our jewelry. Elara offers a comprehensive Lifetime Craftsmanship Warranty against manufacturing defects. If you experience any issues related to the structural integrity of your piece due to a manufacturing flaw, we will repair or replace the item free of charge.

What is Covered:

• Manufacturing defects in metals and setting structures.
• Unsecured or loose diamonds and gemstones (within the first 12 months).
• Malfunctioning clasps, hinges, or earring backings.

What is Not Covered:

• Normal wear and tear, including surface scratches, bent bands, or faded plating.
• Damages caused by accidental trauma, dropping, or improper care.
• Any repairs, resizing, or modifications performed by a third-party jeweler.
• Loss or theft of the jewelry.

If you believe your item has a manufacturing defect, please contact our concierge team with your order number and photographs of the piece, and we will arrange a secure assessment.